Refund and Cancellation Policy

KidsDoc Refund and Cancellation Policy and Reschedule Procedure

1. Introduction

This policy outlines the terms and conditions under which users of KidsDoc, a WhatsApp-based telemedicine platform, can request refunds, cancellations, and reschedules for consultations.

2. Definitions

* Regular Consultation:A consultation booked within the platform’s standard operating hours (9:00 AM to 9:00 PM).

* Emergency Consultation: A consultation requested outside the standard operating hours (9:00 PM to 9:00 AM) with an available on-call doctor in the relevant specialty or choosen an emergency consultation option during regular hours

* Cancellation:Withdrawing a confirmed consultation booking before the scheduled appointment time.

* Reschedule:Changing the timing of a confirmed consultation booking.

3. Refund Policy

3.1 Regular Consultations:

* Full refund:If the platform cancels the consultation due to technical issues or doctor unavailability.

* Partial refund (50%): If the user cancels the consultation within 24 to 2 hours before the scheduled appointment time.

* No refund:If the user cancels the consultation within 2 hours of the scheduled appointment time or after the consultation has commenced.

3.2 Emergency Consultations:

* Full refund: If the platform cancels the consultation due to technical issues or the required on-call doctor is unavailable.

* No refund: If the user cancels the consultation after it has been confirmed with the available on-call doctor.

4. Cancellation Policy

4.1 Regular Consultations:

* Users can cancel consultations directly through the platform or by contacting customer support.
* The cancellation policy outlined in section 3.1 applies.

4.2 Emergency Consultations:

* Users can only cancel Emergency Consultations by contacting customer support immediately upon the request confirmation.
* The cancellation policy outlined in section 3.2 applies.

5. Reschedule Policy

5.1 Regular Consultations:

* Users can reschedule consultations directly through the platform or by contacting customer support.
* Rescheduling requests submitted more than 2 hours before the original appointment time are usually accommodated based on doctor availability.
* Rescheduling requests submitted within 2 hours of the original appointment time may be subject to a rescheduling fee or doctor availability.

5.2 Emergency Consultations:

Rescheduling Emergency Consultations is not permitted due to their time-sensitive nature.

6. Important Notes

* Refunds will be processed to the original payment method used within 5-7 business days.
* This policy is subject to change at any time without prior notice.
* Users are advised to review this policy regularly for any updates.

7. Contact Us

For any questions or concerns regarding this policy, please contact KidsDoc customer support through the platform or by email at info@kidsdocindia.com.